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In a communication dated 17 March 2020, the SARS Commissioner stated that SARS will be adhering to strict social distancing guidelines. Refer to the attached communication.
1. Taxpayers are discouraged from visiting SARS branches and are advised to make use of online digital channels for all engagements. The SARS website (www.sars.gov.za) will be regularly updated with news and announcements.
2. Should taxpayers still require contact with SARS please phone the SARS Contact Centre on 0800 00 7277 instead of visiting a branch.
3. If a taxpayer is still required to visit a SARS tax branch, strict adherence to social distancing and general hygiene practices will be applied:
• Within the guidelines as set out by the President, a maximum of 100 taxpayers will be allowed in a SARS branch at any one point in time and will be managed firmly.
• SARS will request that taxpayers watch branch visitor volumes and queue times on the SARS website and the SARS MobiApp. Taxpayers may elect to visit an alternative branch if really necessary.
• All SARS branches as well as ports of entry have been equipped with hand sanitisers, and taxpayers are expected to make use of these ahead of engaging with the SARS staff.
• Additional SARS procedures have been put in place and will be utilised to ensure that work surfaces are regularly cleaned and sanitised.
• SARS staff have also been provided with additional protective gear such as gloves, and where required, additional protective equipment such as masks and suits.
• Everyone is required to observe a strict 1 metre distance from other people and avoid person-to-person contact as far as possible.
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